Returns Policy

Returns / Exchanges:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

We do not issue refunds for change of mind, or if you do not like the product once received, or if you have ordered the wrong size. In this instance we will happily exchange for another item or store credit, however you are responsible for postage costs.

If goods are faulty however, due to manufacturing, we will credit or refund the item if it cannot be repaired or replaced, in the first instance.

We do not offer exchange or returns or refunds on "Sale" or "Marked Down" items.

To be eligible for a return, your item must be unused and in the same condition that you received it, be in the original packaging, with garment tags and must be accompanied by a receipt.

Several types of goods are exempt from being returned. Earrings, nail polish, Perfumes and  lipsticks cannot be returned. We also do not accept products that are intimate or sanitary goods ,hosiery, or hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items, soaps 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error , Any item that is returned more than 14 days after delivery, will not be eligible for exchange or store credit

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
There is no exchange or refund on Sale or Marked Down items

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: TYDE, Shop 1&2/17 The Esplanade Cowes, Victoria, Cowes VIC 3922, Australia.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: TYDE, Shop 1&2/17 The Esplanade Cowes, Victoria, Cowes VIC 3922, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.